Shipping and Return Policy
FREIGHT/SHIPPING & HANDLING CHARGES:
All freight and/or shipping & handling related charges are to be paid by the customer unless prior arrangements are made at the time of sale.
Claims for shortage or error must be made within 3 days of receipt of shipment. Claims for merchandise damaged or lost in transit must be made at time of receipt and documented immediately with the carrier. It will be the shipper’s responsibility to file any claims with the carrier. Claims not made or handled within the specified period may not be honored.
SDTW Direct, LLC will gladly accept unused returns within 45 days of the original sale. Unused returns over 45 days will be assessed a 20% restocking fee. Return requests over 180 days will not be accepted. All returns must have prior approval and must be accompanied by a return authorization number. All return shipments must be sent freight prepaid, any freight collect shipments will be refused. It is the customer’s responsibility to make sure merchandise being returned to SDTW Direct, LLC is packaged properly. Wheels must be bagged and placed in a box that is durable enough to withstand rough handling by freight carriers. Double boxing and the use of foam sheets is highly recommended. Wheels that have been mounted will not be accepted for return under any circumstances. It is the customer’s responsibility to fit check wheels before mounting. Wheels that have been custom built, custom machined, or have had custom work (plating, polishing, painting, etc.) done to them are not returnable. Any merchandise “special ordered” by SDTW Direct, LLC is not returnable. Closeout and discontinued merchandise are not returnable.